How your order works.
Updated on 2 October 2026. To clarify the scope, timeline or delivery of your project, contact peeptouchpt@gmail.com or +351 920 347 564.
These conditions apply only to new clients from the effective date of this offer. Existing clients keep their previously agreed terms.
Plans and payments
Essential: €99 for setup and card, plus €20/month for hosting and ongoing support. Professional: €149 for setup and card, plus €25/month. Card Only: €49, with no monthly fee and no PeepTouch-hosted portfolio. Prices include VAT.
The initial payment is a one-off fee. Send your materials after ordering. The first monthly payment is charged no earlier than one month after the one-off payment, and only after portfolio approval and activation. Cancel anytime in your account; service continues until the end of the current period.
Creation and review
Essential includes an introduction, photo, contact details, social links and a Save Contact feature. Professional adds a gallery of up to 20 images, services, client-supplied testimonials and brand-tailored design. You supply materials you have the right to use and confirm the accuracy of the content.
When your preview is ready, we send an email. In your project area, you can view it, approve it or request changes in writing. Requests outside the original scope are assessed and quoted before additional work begins. These timeframes are estimates. The first-proposal timeframe starts once we have all the required materials. Card production starts after design approval.
Card and ongoing support
Essential includes 5 update requests per month; Professional includes 10. These services do not apply to Card Only or business portfolios hosted by the company itself. Once you have used your monthly allowance, you can purchase an additional pack of 5 update requests for €7.50, VAT included.
Managing or cancelling
Use “Manage payments” in your account or contact our team. When hosting ends, your portfolio is no longer available on PeepTouch infrastructure. Before cancelling, you can discuss your content and handover options with us. For questions, problems or refund requests, contact us with your order number; this information does not limit applicable statutory rights.
Other options
Business: base price of €250 per portfolio, VAT included, delivered for publication on the company's domain and server. The company is responsible for hosting and maintenance, with no PeepTouch monthly fee. Volume discounts: 10% for up to 5 team members and 20% for up to 20. Teams of 20 or more receive a tailored quote. These terms apply to businesses, not individual plans. A 14-day trial is arranged directly with our team upon enquiry.
Creation timeframes
1–3 business days after we receive all the required materials.
These timeframes are estimates. The first-proposal timeframe starts once we have all the required materials. Card production starts after design approval.
Card production
2–3 business days after design approval.
Delivery
Delivery of the first card included in your chosen plan is included across Portugal and other European countries.
Mainland Portugal: Estimated delivery within 2–3 business days after dispatch. Madeira and the Azores: Delivery included. We confirm the timeframe for your destination. Other European countries: Delivery included. We confirm the timeframe for the destination country.
Shipping outside the European Union
PeepTouch covers standard shipping. Any import taxes, customs duties, clearance fees or other local charges outside the European Union are the recipient’s responsibility.
Support hours
Monday–Saturday, 09:00–23:00 Lisbon time.
Working hours are counted Monday–Saturday, between 09:00 and 23:00 Lisbon time.
Sundays and time outside support hours do not count towards response or update timeframes.
Response time
Around 15 minutes during support hours. Within 2 working hours during support hours.
Updates are normally completed within a maximum of 24 working hours after we receive all the required information and materials.
Included update requests
Essential includes 5 update requests per month; Professional includes 10. These services do not apply to Card Only or business portfolios hosted by the company itself.
Definition of a request and a section
One update request covers the changes requested within a single portfolio section.
A section is a content area with its own purpose, such as your introduction, contact details or project gallery.
You can request several changes to the same section in one message. This counts as just one update request.
If a request covers two different sections, it counts as two update requests.
A new request sent after an update has been completed is counted separately, even if it is only a small change to the same section.
Before starting work, PeepTouch confirms how many update requests will be used.
Example 1: changing the text, photo and a link within the same section counts as one request.
Example 2: changing the introduction and project gallery counts as two requests because it covers two sections.
Example 3: requesting another change after the previous request is complete counts as a new request.
Additional packs
Once you have used your monthly allowance, you can purchase an additional pack of 5 update requests for €7.50, VAT included.
You can purchase more than one additional pack during the same billing period.
New pages, new features, a complete redesign, new content creation or work beyond updating existing sections are not included update requests.
We quote for this work before it begins.
Request validity
Your included update requests reset at the start of each monthly billing period.
Unused requests do not roll over to the next billing period.
Additional packs are valid until the end of the current monthly billing period and do not roll over.
Technical maintenance
Essential and Professional monthly fees include technical maintenance of the portfolio hosted by PeepTouch. New features and out-of-scope work are quoted in advance.
Hosting
Hosting is included in Essential and Professional while the service remains active. Card Only opens the link you provide and does not include hosting or maintenance of that external page.
Backups
Before each update, PeepTouch creates a backup of the current portfolio version.
The backup is kept until the next update begins.
At the next update, a new copy of the current version is created and verified. It replaces the previous backup only after successful creation.
Only the most recent update backup is retained. The first final version expressly approved by the client is kept separately and is not replaced by updates or restores. Drafts sent for review are not this approved version. The service is not a complete archive of all intermediate versions.
Restoring the previous version
This backup lets us restore the version that existed before the most recent update.
Use the restore option in your portfolio editor or ask our team for help.
Only the most recent update backup is retained. The first final version expressly approved by the client is kept separately and is not replaced by updates or restores. Drafts sent for review are not this approved version. The service is not a complete archive of all intermediate versions.
Statutory warranty
The card is covered by the applicable statutory conformity warranty, including Card Only, which requires no subscription.
These conditions do not limit your applicable statutory consumer rights.
Commercial warranty during your subscription
During an active subscription, PeepTouch also offers a commercial replacement warranty if the NFC chip stops working and the card shows no signs of physical damage or misuse.
This commercial warranty does not limit or replace your statutory consumer rights.
These conditions do not limit your applicable statutory consumer rights.
NFC chip failure
If the NFC chip stops working and the card is in good physical condition, PeepTouch replaces it free of charge during an active subscription, including delivery.
These conditions do not limit your applicable statutory consumer rights.
Loss and customer-caused damage
Free commercial replacement does not cover loss, breakage, severe bending, physical damage, inappropriate exposure to water or other damage caused by misuse.
These conditions do not limit your applicable statutory consumer rights.
Card replacement
In these cases, you can purchase a replacement card for €49, including VAT and delivery.
These conditions do not limit your applicable statutory consumer rights.
Portfolio and card approval
You receive the portfolio proposal and card design for review before publication and final production. For Card Only, the review covers the card design.
These conditions do not limit your applicable statutory consumer rights.
Cancellation before approval
Before approval, you can cancel the project and request a full refund of the amount paid.
These conditions do not limit your applicable statutory consumer rights.
Personalised goods
After express approval of the portfolio and card design, and once personalised production has started, cancellations simply due to a change of mind are not accepted where permitted by applicable law.
The statutory exceptions for goods made to the consumer’s specifications or clearly personalised apply.
This condition does not limit your rights in the event of defects, non-conformity, errors by PeepTouch or failure to provide the service.
These conditions do not limit your applicable statutory consumer rights.
Refunds
PeepTouch initiates the refund promptly after approving the cancellation request.
The time until the funds reach your account depends on Stripe, your bank and the payment method used.
These conditions do not limit your applicable statutory consumer rights.